Responsible Gaming

Gaming at 365beat is meant to be entertainment — the same way you'd enjoy a night out in Makati or a weekend trip to Cebu. It's supposed to be exciting, fun, and something you look forward to. But we also know that for some players, what starts as casual fun can sometimes become something harder to manage.

That's why responsible gaming isn't just a checkbox for us at 365beat — it's a genuine part of how we operate. We've built real tools into the platform that give you control over your gaming activity, and we've trained our support team to recognize when a player might need a helping hand. Whether you're a casual player who just wants to set a weekly budget, or someone who needs a longer break from gaming, 365beat has the tools and the people to support you.

We also work within the framework set by the Philippine Amusement and Gaming Corporation (PAGCOR), which regulates online gaming in the Philippines and sets standards for player protection. Our responsible gaming program is designed to meet and exceed those standards.

365beat gives you a full suite of responsible gaming tools that you can activate and manage directly from your account dashboard. These tools are designed to put you in the driver's seat — because the best time to set limits is before you feel like you need them.

Why 21? The minimum age for casino-style gambling in the Philippines is set at 21 by PAGCOR, recognizing that young adults under this age are more vulnerable to the potential harms of gambling. Research consistently shows that the earlier a person starts gambling, the higher their risk of developing problematic gambling behavior later in life.

For parents and guardians: If you believe a minor in your household has accessed or registered on the 365beat platform, please contact our support team immediately at [email protected]. We will take immediate action to suspend the account and ensure no harm is done.

Parental controls: We strongly encourage parents and guardians to use device-level parental control software to prevent minors from accessing online gaming platforms. 365beat supports all efforts to keep gaming out of the hands of those who are too young.

Problem gambling doesn't always look the same for everyone — and it doesn't always start dramatically. For many players, it creeps up gradually. Knowing the warning signs is the first step to staying in control. Here are some things to watch out for in yourself or someone you care about:

Answer these questions honestly. If you answer "yes" to three or more, we strongly encourage you to use our self-exclusion tools or speak with a support professional.

Most players on 365beat enjoy gaming as a fun, recreational activity — and that's exactly what it should be. Here are some practical tips to keep your gaming experience positive and in balance with the rest of your life:

• Set a budget before you play — Decide how much you're comfortable spending before you log in, and stick to it. Think of it like a budget for a night out: once it's gone, the night's over.
• Set a time limit — Use the session timer on 365beat to cap how long you play. It's easy to lose track of time when you're having fun, so let the platform keep track for you.
• Never chase losses — If you've hit your loss limit for the day, log out. Chasing losses is one of the most common ways casual gaming turns into a problem.
• Don't gamble when emotional — Avoid playing when you're stressed, upset, or trying to escape a problem. Gaming should add to your mood, not be a coping mechanism.
• Take regular breaks — Step away from the screen regularly. Grab a snack, stretch, or chat with someone. Breaks help you stay clear-headed and in control.
• Keep gaming in perspective — Remember that the house always has an edge. Gaming is entertainment, not a reliable way to make money. Treat any winnings as a bonus, not an expectation.
• Balance gaming with other activities — Make sure gaming is just one of many things you enjoy. Spending time with family in Quezon City, watching PBA games, or exploring hobbies keeps life balanced.
• Talk to someone you trust — If you're ever unsure about your gaming habits, talk to a friend, family member, or professional. An outside perspective can be really helpful.

Self-exclusion is one of the most powerful tools available to players who feel they need a break from gaming. At 365beat, we make self-exclusion straightforward, immediate, and effective.

Can I reverse a self-exclusion? Short-term exclusions (6 months or 1 year) can be reviewed after the exclusion period ends. Permanent self-exclusion is irreversible — once activated, your account cannot be reopened under any circumstances. This is intentional: permanent exclusion is designed for players who know they need a definitive break.

Need immediate help? If you cannot access your account to activate self-exclusion, contact our support team directly at [email protected] and request an immediate account suspension. Our team will action this within minutes, 24 hours a day, 7 days a week.

If you or someone you know is struggling with gambling, please know that help is available — and reaching out is a sign of strength, not weakness. 365beat's support team is trained to assist players who are experiencing difficulties, and we can connect you with professional resources in the Philippines.

Beyond 365beat's internal support, we encourage players who need professional help to reach out to qualified counseling and support services in the Philippines. Speaking with a trained counselor — whether in person or online — can make a real difference.

Remember: Gambling is addictive. Know when to stop. There is no shame in recognizing that you need support. The bravest thing you can do is ask for help before things get worse.

The Philippine Amusement and Gaming Corporation (PAGCOR) is the government body responsible for regulating and licensing online gaming operations in the Philippines. PAGCOR sets the standards for responsible gaming that all licensed operators — including 365beat — are required to follow.

PAGCOR's responsible gaming framework includes requirements for:

• Mandatory age verification (21+) for all registered players;
• Availability of self-exclusion and deposit limit tools;
• Display of responsible gaming information and warnings;
• Staff training on identifying and assisting at-risk players;
• Cooperation with national problem gambling support programs.

365beat is committed to full compliance with PAGCOR's responsible gaming requirements and actively supports the goal of making online gaming in the Philippines a safe, fair, and enjoyable activity for all eligible players.